Money-Back Guarantee Policy

1. Qualifying Purchases

This guarantee applies to eligible products purchased directly through melenthix.it.com. To qualify:

• The purchase must be completed through our official website.
• Payment must be successfully processed and confirmed.
• The request must be submitted within the designated refund period.

2. Refund Period

MELENTHIX offers a 30-day money-back guarantee from the date of delivery confirmation.

Refund requests submitted after 30 calendar days from confirmed delivery may not be eligible unless required by applicable consumer protection laws.

3. Claim Process

To initiate a refund request, please follow these steps:

1. Email our support team with your order number and reason for the request.
2. Provide clear details and, where applicable, supporting photos or documentation.
3. Await confirmation and return instructions from our team before sending any items.

Once your request is reviewed and approved, you will receive detailed instructions for the next steps.

4. Requirements for Refund Approval

• Product must be returned in its original condition unless defective.
• Original packaging, accessories, and documentation must be included.
• Proof of purchase (order confirmation email or receipt) is required.
• Items must not show excessive wear, misuse, or unauthorized modification.

MELENTHIX reserves the right to inspect returned items before approving the refund.

5. Exceptions

The following items may not be eligible for refunds:

• Final sale or clearance items clearly marked as non-refundable.
• Products damaged due to misuse, negligence, or unauthorized alterations.
• Digital products once accessed or downloaded, unless defective.
• Requests submitted outside the stated refund window.

6. Refund Method & Timing

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days after approval for the refund to be processed, depending on your financial institution.

Shipping costs are non-refundable unless the return is due to a verified defect or error on our part.